Politique d’expédition

AT TIME OF PURCHASE/CHECKOUT YOU ARE AGREEING TO OUR TERMS OF SERVICE AND ALL POLICIES STATED ON OUR SITE AND THIS PAGE.

Anime Card Craze is not liable for Stolen/Misplaced/Lost in Transit orders that have been marked as delivered. If you are concerned about theft/porch pirates please request card for pickup in the checkout notes
If you are requesting an order (not a pre-order) to be cancelled before it is processed you will be subject to a restocking fee based on the fees that were taken when you made the order.
Small Tears, Scuffs and separations at the seams of factory sealed product shrink wrap, and minor defects in packaging material not caused by external forces or factors is completely normal and will not be grounds for compensation. All our products are sourced from official Canadian Distributors and we are in excellent standing with the parent companies of all Trading Card Games we carry.
All clearance items listed online are considered a final sale once the order has been processed and shipped.
If an order is shipped to a 3rd party company, freight forwarder or similar, Anime Card Craze assumes no responsibility for any damages or issues that may arise from their services.
Anime Card Craze is not responsible for any customs, duties or other taxes incurred during transportation, nor are we responsible if a parcel is opened for inspection at customs/border services. This will not qualify an order for compensation as this is out of our control and not a decision of ours.
Anime Card Craze is not responsible for customers entering incorrect/incomplete addresses. Should an item not be properly delivered due to an incomplete/incorrect address provided to us - we assume no responsibility for the loss incurred.

WHEN WILL MY ORDER SHIP/ BE DELIVERED?

Most orders are being processed and shipped in 0 to 3 business days after your order is made. We are always doing our best to make sure your order is sent as quickly as possible! For this reason we may ship an order faster than we are able to accommodate order adjustment requests (See Point 2 below)

2. ORDER ADJUSTMENTS

Due to our efforts to get customers their orders as quickly as possible, our staff may be unable to respond to and process order modification requests before the orders get shipped out. We have increased our dedicated online customer service staff to mitigate this issue, but order modification requests may still not be possible in instances where an order has begun its fulfillment journey.